How To Guides & FAQ's
Create Your Shop Account
Create your own online store, populated with the range of products that you have created and sell to your ideal customer, without having to buy any stock.
This short video will show you how easy it is to set up your account, which automatically creates your own e-commerce website. You create your products in the website and they are available for sale immediately. No complicated software or design processes.
We'll show how to create the products too, just check out our other videos
Create Your Products
This video will show you the very straightforward process of creating your own products. The products that you design and create in the designer programme will then be immediately available for sale in your store.
You will see how to choose your blank product, choose colours, upload designs and then set your selling prices too. The product you create is exactly what your customers will see and what we will create for you, when they buy it
Customise Your Website
You can customise your website, the pages, the layout, the look and it will be completely unque to you and your brand.
This is a short video to give you an overview of how that can be achieved with the use of the content blocks – or widgets
A quick video to explain how Merch On Demand Works
Frequenty Asked Questions
We aim to process and despatch your order within 5-7 working days
Occasionally this may take longer during seasonal demands. Then please just ensure that you have allowed for the estimated delivery time frame given, for the item to arrive with you, once despatched
Well that’s up to you, as you set the selling price. We price all our merchandise competitively, when you sell an item we deduct our cost price and the balance is your profit!
No, each product is sold as an individual item and delivered direct to the buyer. If your customer only orders one item, that is what we will process for you.
We can deal with that completely separately, and still add that to the store for easy handling too, if preferred. Just give us a call with what you need and we can discuss the many options available.
If for any reason when we receive your order there are any stock issues we will advise if additional time will be needed to fulfil your order or we will offer an alternative.
If you require an order for a certain date, contact us first to discuss and we can check with production. If it is possible, we will then do everything we can to dispatch. However, we would recommend upgrading the shipment to an express service too.
Yes! We have many items that are eco-friendly, manufactured from organic cottons, or even recycled polyester. If you want to use only recyclable packaging we can do this too. Just contact us for more information
We disburse a payment for the total profit from all of your sales, each month. You can choose to have this sent to a Paypal account or transferred to a bank account
The majority of our merchandise is shipped using environmentally friendly packaging. Predominantly recyclable cardboard cartons. Some products do require additional protective wrapping to ensure its safe in transit and this may contain plastics. We continually re-evaluate our packaging looking at all aspects and feedback.
We use a variety of delivery companies, to ship locally and worldwide.
Our preferred partners are Royal Mail – Parcel Force – My Hermes – DHL
Yes, the packaging and carton labels do not have any MCS branding – Its all neutral and only contains the information needed to get to your customer.
When your order is despatched your store will send an automated delivery email all branded with your store logo.
Yes, on a majority of our clothing we can re-brand with your custom label.
Just contact use for more details
We expect the designs that are submitted to us to be respectful of others and within the law. Content that is hateful, racist, and illegal or that violates intellectual property rights may be reviewed and removed at any time. It is your responsibility to know and understand what you legally can create and re-produce. We value respect, tolerance and understanding for all, and we reserve the right to remove content at time and for any reason.
Designs that you upload are yours, we only print and supply orders received from your site/portal. We will not use your designs for advertising or promotion without your express permission.
Each website is completely customisable, with the layout, colours, font styles, banners and images all completely unique to you. You can see some examples of completed websites.